Shipping
May ships from Manhattan, New York city. All domestic orders and shipments will be processed and shipped via USPS or UPS within 10 business days, pending payment authorization and verification. All international orders will be shipped via USPS OR UPS within 3 business days, pending payment authorization and verification.
Packages are picked up by UPS + USPS (Mon-Fri) by 3pm PST.
USA SHIPPING
Orders will be processed within 10 business days upon purchase date. Orders placed are processed Monday-Friday only (excluding major holidays). Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization and/or stock availability. Orders will be shipped via UPS Ground.
Please allow 1-2 weeks for these items to ship. Made to order items are noted in product description.
Shipping times may be delayed during high volume periods such as online sales, restocks or during the holidays. Customers will be notified if shipments are to be delayed longer than 5 business days.
Expedited shipping options are available at checkout. May is not responsible for delays in tracking or delivery due to force of nature or other uncontrollable events.
INTERNATIONAL SHIPPING
International shipping costs vary by shipping location. Expedited shipping options are available at checkout. May is not responsible for delays in tracking or delivery due to force of nature or other uncontrollable events.
TAXES & DUTIES
Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from May you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to May.
LOST PACKAGES
May is not responsible for lost and/or stolen packages.
In the unfortunate event that your package has not been received after delivery confirmation, please contact UPS - USPS to initiate a claim. This will prompt them to investigate the delivery and locate your package. Should they conclude that your package is lost, please send the claim status to themayjewelry.com where we will assist with a resolution.
*All claims must be processed within a week of the delivery confirmation.
May is not responsible for packages lost in transit, misdelivered, or stolen with a confirmed delivery notification to the shipping address.